Before service begins

Service Terms

Effective August 24, 2026

These terms describe the general conditions for requesting and receiving service from JT Mobile Computer Repair. Any written estimate, work order, or service-specific agreement provided to you will also apply.

Requests and appointments

Submitting the website form does not create a confirmed appointment. JT will review your request and contact you to confirm the service details, date, arrival window, and expected charges. Availability may vary by location and the type of work requested.

Mobile diagnostic visit

The standard mobile diagnostic visit is $79 and includes travel within Emmett, Nampa, Caldwell, Star, Eagle, Meridian, and Boise, along with an initial diagnosis and explanation of available options. Any extended-area travel charge will be disclosed and approved before scheduling.

Repair credit

A $50 credit from the diagnostic fee applies to qualifying repair labor of $149 or more when the repair is approved during the diagnostic visit. The credit applies to labor and does not reduce the cost of parts, software, taxes, travel outside the standard area, or third-party services.

Estimates and approval

JT will not intentionally perform additional billable work or order chargeable parts without your approval. Estimates are based on the information available at the time and may change if additional problems are discovered. Any material change will be explained before work continues.

Your authorization and responsibilities

• You confirm that you own the equipment or are authorized to request service for it.
• You are responsible for providing accurate information and lawful access needed for the approved work.
• You are responsible for valid licenses, passwords, recovery keys, installation media, and subscriptions when required.
• You should back up important data before service whenever possible.

Data and device risk

JT will take reasonable care when handling your equipment and information. However, computers and storage devices can fail without warning, and some repairs, malware removal, upgrades, resets, or recovery attempts carry a risk of data loss or additional failure. Data recovery cannot be guaranteed. Tell JT before work begins if a device contains irreplaceable or especially sensitive information.

Parts, software, and third-party services

Manufacturer, supplier, software, and third-party terms may apply to products or services they provide. Warranty coverage, return eligibility, delivery timing, and availability may depend on those providers. JT will explain any separate warranty offered for our labor in the applicable estimate or work order.

Payment

Payment is due according to the approved estimate, invoice, or work order. You are responsible for approved labor, parts, software, taxes, and disclosed fees. Any cancellation or rescheduling requirements will be explained when the appointment is confirmed.

Service limitations

JT may decline or stop work that is unsafe, unlawful, outside our capabilities, requires unavailable parts or credentials, or cannot reasonably be completed at the service location. If that occurs, we will explain the situation and any charges for work already authorized and performed.

Contact JT

Questions about these terms may be sent to service@jttechidaho.com.